The following terms and conditions and any other related rules that are adopted by Pontevecchio and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Pontevecchio (“Pontevecchio”, or referred to herein as “us”, “our” or “we”) on the Internet via the Pontevecchio website, identified by the domain name www.Pontevecchio.ge, and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platform”) or by phone via the client relations center of Pontevecchio (the “Client Relations Center”). These Conditions of Sale apply only to sales made through the Platform or by phone directly through the Client Relations Center. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Platform are those in force at the time that an order has been placed on your behalf by the Pontevecchio Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Platform). In the case of an order placed through the Platform, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Platform before placing your order with Pontevecchio, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Pontevecchio products from the Platform or the Client Relations Center. Sales conducted through Pontevecchio retail boutiques (a “Pontevecchio Retail Boutique”) and/or authorized retailers are not subject to these Conditions of Sale. Please read the Conditions of Sale and check our Platform on a regular basis to be informed of any changes. Pontevecchio may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale. If you are placing an order through the Platform, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. People wishing to use the Client Relations Center or the Platform will also be deemed, by virtue of such use, to have agreed to be bound by our Platform Terms of Use and our Privacy Policy, which are incorporated into these Conditions of Sale by reference. Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below. If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Pontevecchio product through the Client Relations Center or the Platform.
    Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen), (b) have legal capacity to enter into contracts may order products through the Client Relations Center or on the Platform. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void. By placing an order through the Client Relations Center or on the Platform, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Pontevecchio products or purchase Pontevecchio products for commercial purposes or any other commercial benefit.
    All orders placed through on the Platform are subject to availability and acceptance by Pontevecchio. Pontevecchio reserves the right to change the assortment of items offered on the Platform or through the Client Relations Center, and may limit from time to time the quantity of Pontevecchio products that may be ordered by a Customer in a single buying session, without prior notice. Pontevecchio further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, orders may not exceed five (5) products in any buying session on the Platform or through the Client Relations Center. Additionally, certain products shown may not be available for sale and delivery in some states. The Client Relations Center and the product pages on the Platform can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Platform. You may also call the Client Relations Center and the Pontevecchio Ambassador will provide you with further information as to product availability and assist you with your purchase.
    In order to place an order ­on the Platform, you or the Pontevecchio Ambassador (on your behalf) may either register and create an online account on the Platform, or place an order as a guest without creating an online account by selecting the “Guest Checkout” option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority. If you select the “Guest Checkout” option, you will have the option to create your Pontevecchio online account upon receiving the Order Confirmation. Please note that in such case, your Pontevecchio online account will not include transactions made prior to the creation of your account. Upon completion of your account registration on the Platform or by the Pontevecchio Ambassador, you will receive by email a one-time password, which will allow you to log in to your account on the Platform and create a permanent account login and password. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Pontevecchio will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login. Please refer to our Privacy Policy and Section 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Platform, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order. When placing an order on the Platform you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Pontevecchio or its third-party providers at this time for security and anti-fraud purposes. You represent and warrant that the personal information you provide to the Client Relations Center or via the Platform is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided. Should any of the information you provide to the Client Relations Center or on the Platform change, please log in to your account and update such information directly on the Platform, inform the Client Relations Center or notify Pontevecchio at the following e-mail address: contact@Pontevecchio.ge, or as set out in our Privacy Policy.
    1. ORDERS
    When ordering on the Platform: Once you have chosen a product, click on the “Add to Shopping Bag” icon to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on “X” next to the chosen product in the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”. Then, click on “Pay Now” to place your order. Serial production jewelry must conform to the technical description. The unit production must be in accordance with the drawing (sketch) agreed upon in the order. The parameters of the jewelry are approximate, namely: the weight of the jewelry can be more or less if necessary. The width of the jewelry can be more or less: +/- 2 mm for the necklace, +/- 1.5 mm for other items; The thickness of the jewelry can be more or less +/- 1.5 mm; The length of jewelry for chains and bracelets can be more or less +/- 9.99 mm; The size of the jewelry (inner diameter) can be more or less +/- 0.99 mm. These changes to the parameters are agreed upon by the parties and do not contradict the industry standard for “jewelry made from precious metals”. A change in the parameters of the jewelry within the established limits shall not be a basis for a customer to terminate the cooperation with the brand, nor shall it be a reason for a customer may refuse to accept the results of the work. Notwithstanding anything to the contrary provided for herein, Pontevecchio reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Pontevecchio may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Pontevecchio suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale. You acknowledge that any change in the parameters of the jewelry, as well as in the computer model of the jewelry, may result in changes to the time of jewelry-making, it may also result in changes to the value of the given jewelry. The date may vary according to the number of days required to make changes to the jewelry settings or the computer model of the jewelry.  
    All prices shown on the product pages of the Platform or quoted by the Client Relations Center are in Georgian Laris (GEL, USD, EUR, GBF). Pontevecchio reserves the right to modify prices and delivery costs at any time without prior notice. Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Platform order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options. The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
    Pontevecchio accepts the following credit cards: Visa, MasterCard, American Express. When ordering on the Platform, you will need to enter your payment details on the appropriate form. ­In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID). Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Pontevecchio, you will need to contact your card issuer directly to solve this problem, and Pontevecchio will not be liable for any delay or non-delivery. In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Pontevecchio, and your credit card will be charged the applicable purchase price once your order has shipped. By submitting an offer to purchase Pontevecchio products on the Platform or through the Client Relations Center, you expressly authorize Pontevecchio to perform such security checks, where Pontevecchio deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions. Pontevecchio takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Pontevecchio uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will implement appropriate measures to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.  
    You may also pay by using PayPal, as indicated on the Platform.  
    We only accept bank wire transfer for orders placed through the Client Relations Center. We do not charge a fee for bank wire transfers for orders made through the Platform or Client Relations Center; however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within fourteen (14) days after you have placed your order, your order will be cancelled. The price of customized design order (the price of a unit of crafted jewelry) must be agreed upon by the parties and reflected in the order. The final price of such jewelry may change in the crafting process. The change, decrease or increase in the final weight of an customized design order may result in changes to the final price of a piece and this change will be made according to the prices for 1 gram of precious metals set by the London Metal Exchange on the day of payment. The Payment for the customized design order is made no late than fourteen (14) days after you have placed your order. Customer makes a prepayment in the amount of 50% of the amount reflected in the order. In case of change made according to the terms of the price change, the final payment shall be made before customized design order has been handed over to you. Payment is made in GEL via wire transfer to the account of the Brand. The payment obligations of a customer are considered fulfilled after total amount has been transferred.
    You should carefully check and confirm all details on the payment page before placing your order through the Platform, including without limitation the particulars of each sale. In the case of an order being placed through the Client Relations Center, the Pontevecchio Ambassador may verbally ask you to confirm the details of your order.  
    Once you have made your choice and your order has been placed on the Platform, you will receive an Acknowledgment of Order by email, acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Pontevecchio. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Pontevecchio will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or pdf. Please carefully review these Conditions of Sale upon receipt.
    Upon shipment of your order, following completion by Pontevecchio of its anti-fraud, security and related legal checks, Pontevecchio will send you by email a written Confirmation of Order. The written Confirmation of Order constitutes the acceptance of your order by Pontevecchio and indicates the existence of a binding sales contract.
    The Acknowledgement of Order and Confirmation of Order that are sent to you by email are deemed to be received when you are able to access them on your computer, mobile or handheld device. The Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Platform will be proof of a binding agreement between you and Pontevecchio.  
    The following complimentary services may be offered, free of charge, on the Platform or by the Client Relations Center Ambassador: 14.1. Gift wrap, Pontevecchio bag, and Pontevecchio special packaging   All packages are delivered gift wrapped, with the Pontevecchio bag and in Pontevecchio special packaging (where applicable). 14.2. Gift note You may personalize your order by adding a personalized note that will be printed by Pontevecchio on gift cards for each product to be included in your order package. Pontevecchio reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Pontevecchio-logo stationery. 14.3. Engraving / Embossing Engraving and embossing may be available on specific models such as rings, watches, pens and leather goods. Engraving /embossing service offered complimentary on applicable products where notated on the website product pages and consistent with the number of characters and placement offered. If you wish to have your applicable Pontevecchio product engraved or embossed, please provide the details on the Platform or to the Pontevecchio Ambassador at time of order. Engraved or embossed products cannot be returned to Pontevecchio for exchange or refund.  
    The orders are delivered either by Pontevecchio or through the delivary company FEDEX to the addresses indicated in the order. Please note that we do not ship to PO boxes, APO/FPO addresses or hotels. We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
    STANDARD FedEx 2-3 Business Days Free for all orders
    EXPRESS FedEx (Service not available for delivery in all areas of Alaska and Hawaii) 1-2 Business Days (subject to stock availability) If total merchandise value <$499 = $35 per order If total merchandise value >$500 = free
    When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email. When ordering on the Platform or through the Client Relations Center, you will receive an email notification with the tracking information related to the delivery of goods. Each delivery package will contain, in addition to your purchased Pontevecchio product: (i) all related accessories, if any; (ii) Product User Guide, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (iii) printed gift note(s) containing your message, if so requested by you when you place your order; (iv) the return/exchange form and pre-paid return label and (v) the packing slip without price. When ordering products on the Platform or Client Relations Center, you will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center. Please note that Pontevecchio may request that you provide proper identification as a condition to complying with such request. Pontevecchio insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Pontevecchio product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Pontevecchio and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.  
    In order to ensure your total satisfaction, a Customer or a recipient of a gift of Pontevecchio products (a “Gift Recipient”) may return Pontevecchio products in accordance with the return and exchange policy set forth below. Returns of Pontevecchio products that are not in compliance with the conditions and timeframes set forth below may be rejected by Pontevecchio and will be sent back to the Customer or Gift Recipient, as the case may be.   16.1. Return Period Pontevecchio creations purchased on the Platform or through the Client Relations Center may be exchanged or returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below. 16.2. Return Process   Products that have been purchased on the Platform or through the Client Relations Center may be returned to the Pontevecchio distribution center at the following address: Tbilisi, I. Abashidze st. #46, Georgia. Please allow several business days to see the refund on your bank statement. If a Customer or Gift Recipient wishes to return a product to the Pontevecchio distribution center, then such person must comply with the following steps:
    • Call the Client Relations Center at +995596332288 to request a Return Authorization Number (RAN). This number is required prior to returning any product originally purchased on the Platform or through the Client Relations Center;
    • Fill out the required information, list the applicable Return Authorization Number (RAN) on the return/exchange form;
    • Include the completed return/exchange form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package;
    • Seal the delivery package and affix the pre-paid delivery label to it;
    • Bring the package to any Fedex location or call Fedex to arrange pick-up.
    Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Pontevecchio and the Customer or Gift Recipient, as the case may be, agree that Pontevecchio maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Pontevecchio is under no obligation to do so but will take this initiative for the Customer’s or Gift Recipient’s convenience. The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the FedEx tracking number, and Pontevecchio accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Pontevecchio e-distribution center will be eligible for a refund or exchange. Upon receiving a return, Pontevecchio will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange. 16.3. Conditions to Return a Product Pontevecchio products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Pontevecchio box and delivery package, including all accessories and documents. Pontevecchio will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package. Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Pontevecchio for exchange, merchandise credit or refund. All returns will be subject to strict Quality Control (QC) by Pontevecchio to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Pontevecchio will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Pontevecchio will proceed with the applicable refund or exchange. 16.4. Refunds and Merchandise Credit Should a product be returned to the Pontevecchio distribution center by the Customer or the Gift Recipient, a customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. If a Customer’s return complies with the return policy, Pontevecchio will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account no later than fourteen (14) days after receipt of the returned item by the Pontevecchio distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer. 16.5. Exchange Customers and Gift Recipients may be permitted to exchange a product purchased on the Platform ­or by phone through the Client Relations Center for another Pontevecchio product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery. Pontevecchio will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below. Should a product be returned for exchange to the Pontevecchio distribution center at Tbilisi, I. Abashidze st. #46, Georgia by a Customer or Gift Recipient, they will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Pontevecchio product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price. 16.6. Defective products Pontevecchio is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. If nevertheless you receive a product that seems to be damaged, you may return it to Pontevecchio in accordance with the return policy. Upon receipt, Pontevecchio may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective. If your product is declared as defective by Pontevecchio, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
    • Pontevecchio may send you the same product in the exact same size, subject to availability,
    • Pontevecchio may propose an exchange for another Pontevecchio creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
    • Only you, as the Customer, may request a refund of the full price of your initial purchase
    1. REPAIRS
    For any repair inquiries, please contact our Client Relations Center by emailing contact@Pontevecchio.ge.
    1. GIFTS
    If you purchase an Pontevecchio product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Pontevecchio will never send the invoice and payment details to the Gift Recipient).
    We try to ensure that any information, including product descriptions, dimensions, and colors, provided on all platforms, in advertisements and catalogues, or supplied by the Client Relations Center, is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability or completeness of such information.
    To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and any orders placed through the Platform or Client Relations Center, whether expressed or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice. Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order. Please note that in some jurisdictions, consumer protection laws do not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations do not apply.
    If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable. These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter. We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control. The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Pontevecchio Guarantee.
    These Conditions of Sale are regulated by the legislation of Georgia and must be interpreted in accordance with it, regardless of whether you live in Georgia. All lawsuits and claims against Pontevecchio and any dispute arising out of or in connection with your access to and use of this website, as well as the terms of these Conditions of Sale, shall be submitted to the courts of Georgia only. You agree to the jurisdiction and location of the courts in Georgia to the extent that Pontevecchio may bring any action against you arising out of or in connection with your access to or use of this Website and the Conditions of Sale at the consideration of the Court of Georgia. Before bringing any dispute before court, you and Pontevecchio agree that you will first notify the other party and make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed until this provision is first met. Pontevecchio reserves the right to modify the Conditions of Sale from time to time, at its sole discretion and without notice.   23.WARRANTY The warranty applies in case of proper use of the jewelry. Jewelry should be worn under conditions that preclude mechanical damage, as well as interactions with alkaline cleaners, chlorine and / or iodine-containing substances, creams and ointments containing mercury or its compounds. When wearing jewelry with settings, the impact of rapid temperature-changing on the product should be avoided.